Privacy Policy

  1. Website

When you register for an account or use the services provided through our website such as www.esh2u.com, we will be processing your personal data such as your name, email address, identity card number, contact detail, billing information and some demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, identity card number, contact information and email address to register for an account and also to use our services.

We will process your personal data for the following purposes: -

  • to register an account with us.

  • to process your orders and order fulfilment.

  • to receive the most updated promotions and information.

  • to provide a more personalized experience on our website.

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this is to make sure that our customers receive the order and to lower costs associated with our programs.

When you visit our website, we automatically log your internet protocol (IP) address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of our website. Log files are not tied to personally identifiable information.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure who you are. As to prove that, you are the credit card cardholder, whereby to ensure and protect your transaction safely.

From time to time we may send out messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) to receive your orders, 2) for you to contact us for a particular reason, or 3) for us to contact you on any administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletter, they will contain promotional materials from our website.

We may use session cookies to provide a seamless experience on the website and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter the website. The ability to select samples on our site is not cookie-driven. If you have set your browser to reject cookies, our website will not be able to identify you.

We may also collect information about you in connection with social networking sites. When you interact with our social networking pages such as Facebook, Instagram and Email, we may collect personal data such as your user name and comments. We may use the information we collected about you for the purposes such as: -

  • for fulfilment purposes;

  • for research, statistical, data matching and product development; and

  • to communicate with you for all the above purposes.

 

  1. Membership Programme

When you join our membership programme, you will or have provided us with your personal data. Such personal data may include your name, identity card number, contact details, data date of birth, gender, marital status, nationality, preferred language, occupation and monthly income and financial information.

It is mandatory for you to provide us with your name, identity card number, contact details, date of birth and gender and if you do not provide us with any of this information, we will not process your application or have complete information about you and may affect our membership service to you. We also process other personal data such as your purchasing habits.

We will be processing your personal data for the following purposes:-

  • evaluating your application to be our member; and

  • provision of subsequent services such administer the membership programme and benefits such as extended warranty and insurance, customer service, collection of payments from you and issuance of customer vouchers.

 

  1. Disclosure

Your personal data will also be disclosed to individuals, service providers and organisations associated with us and any other selected parties (within or outside Malaysia) for all the purposes stated in (1.) above.

We will also disclose your personal data to any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order. If we are merged or acquired by another entity, the personal data may be transferred to such entity as a part of the merger or acquisition.

 

 

  1. Contests

When you join our contests, we will be processing personal data such as name, identity card, address, contact details and signature. It is mandatory for you to provide the required information failing which we will not be able to process your application to join our contest. We will process your personal data to facilitate your participation in our contests.

Periodically, we will organise contests. If you participate in these contests, we reserve the right to publish and/or use the above-mentioned personal data for the purpose of advertisements, commerce and publicity whether online and/or offline. Your personal data may also be published on our website if you are one of the winners. We will never distribute your personal data to a third-party for financial gains.

 

  1. Marketing

Unless you have unsubscribe, we will process your personal data for present and future marketing purposes. If you have unsubscribed to be contacted for these purposes, we may contact you via phone or email.

We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will unsubscribed you from the mailing listing without any cost.

As a subscriber of our website, you may correct or update your personal data by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact us via email.

We have the right to amend the Privacy Policy at any time and if we do so, we will post the changes on our website www.esh2u.com. By using our services, you will need to accept the changes we made.